Several months ago, Nova Poshta Union launched its own chatbot to streamline union members’ requests and enhance daily administrative processes.
This digital tool was created to enable union leadership and shop stewards to quickly and automatically address the most common questions and requests from union members. This allows elected leaders to focus more on other activities, such as negotiations with management to improve workers` conditions.
During the first month, the chatbot’s first results showed that 689 unique users utilized it (with a total union membership of about 9,200). The chatbot generated 6,335 answer templates, received 98 requests, and is currently processing or has already resolved them.
